SHIPPING & DELIVERY
We ship to Australia, New Zealand, the United States and Canada through Australia Post from Yeoval NSW, Australia.
We aspire to dispatch your order within 1 - 4 business days.
In-stock orders placed before 9:00 AM AEST may be dispatched on the same day (Monday to Friday) where possible.
Same-day processing is subject to the volume of orders received in that 24 hour period. There may be dispatch delays during periods around sales or holiday periods like Christmas.
Tracking Your Happy Mail
You will be notified via email when your parcel has been shipped and includes your tracking number.
You can track your order delivery on the Australia Post website
Orders are shipped to the shipping address provided at the time of placing your order. Please ensure your address is up to date as we are unable to refund or reship items if an order is sent to an incorrect address.
At checkout, you can choose between Regular Parcel Post and Express Post, providing you with tracking for your delivery. Insurance is included with all orders.
Combine Order Delivery
We’ll gladly combine non-subscription orders for you were possible, so long as your order has not already been packaged.
- You must email us to let us know the order numbers you would like to request combined shipping for.
We will confirm for you if we are able to meet your request (subject to your order having not already been packaged).
The shipping difference from your combined orders will be credited to you as shop credit via a coupon that you can redeem against your next order.
All shipping is calculated based on size & weight and will be automatically calculated at the checkout prior to payment.
Parcels are by charged by Australia Post according to their actual weight or cubic weight equivalent, whichever is greater.
You will have the choice of Regular post and Express post.
Price may vary based on Destination zones and postcode of destination address. Prices quotes are in AUD dollars.
REGULAR POST – DOMESTIC Within Australia
Regular orders within Australia are sent via Australia Post and includes tracking.
Please allow 5 – 14 business days subject to Australia Post delays and your destination address for standard parcel delivery.
All parcels have include insurance.
EXPRESS POST – DOMESTIC Within Australia
Express orders within Australia are sent via Australia Post and include tracking. We are located in a rural zone and not within the next day express post network.
For Express delivery please allow 2 – 7 business days subject to Australia Post delays, and your destination address. Some areas of WA, NT, North QLD and remote rural areas take a few extra days.
All parcels have include insurance.
INTERNATIONAL SHIPPING – Outside Australia
International orders (not living in Australia) are sent via Australia Post Standard Economy Air Parcel and include tracking. Insurance to protect your package against loss or damage can be added at checkout at your expense.
Orders for international are a maximum weighing up to 2kg with a value up to AUD$500.
Postage is calculated based on weight and will be automatically calculated at the checkout prior to payment.
If your items are lightweight, we can ship for a lower postage rate than calculated at checkout. If your order is shipped at a lower cost than your paid shipping we will send you any additional shipping cost as a store credit via a coupon, this can be redeemed against your next order.
In accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable merchandise. It is the customer’s responsibility to pay for any customs duties, taxes or other fees that may be imposed. We are not responsible for any exchange rate differences.
Estimated Delivery Times
WITHIN AUSTRALIA – Domestic
Regular post within Australia please allow up to 4-10 business days delivery.
Express post within Australia please allow 1-4 business days delivery. WA, NT, Far North Queensland or remote rural areas need to allow a few extra days for delivery.
OUTSIDE AUSTRALIA – International
International orders (outside Australia) include tracking, please allow 20-35 business days depending on your location.
The above domestic and international times are estimates, for more information about delivery times visit the Australia Post website for Delivery & Coverage, unfortunately, postage guidelines set by Australia Post can be unreliable, delivery times will dramatically vary depending on your location and the time of year it is.
Planners Avenue can not access your payment details and do not store any of your credit card or payment information. All transactions are secure and processed by reputable payment providers such as National Australia Bank, AfterPay, ZipPay and PayPal.
We have serviced many happy customers in Australia, and pride ourselves on standing by our promise of satisfaction guaranteed.
Last Updated on November 1, 2021