Frequently Ask Questions

During quieter periods we maybe able to modify orders, but please send us an email before placing an order to avoid disappointment.

If you need to change something on your order please contact us as soon as possible.

We often begin packing your order straight away so order changes or cancellations may not be possible, but we will do our best!

We will confirm for you if we are able to meet your request (subject to your order having not already been packaged).  The shipping difference from your combine orders will be credited to you as shop credit via a coupon that you can redeem against your next order.

We are unable to modify or combine orders during sale events and new release days.

It is advised to make two separate orders to avoid delays.

One order for pre-order items and one for non pre-order, subscription or mystery kit items .

If preorder products are not placed on separate orders, your other items will not be sent until the pre-order, subscription or mystery kit items are stocked ready to be shipped.

Cancellations may be made within 2 hours of placing your order and ONLY IF the shipping label has not been created.

All cancellation requests are treated on a case to case basis and may be denied or subject to a restocking fee.

Cancellations are not accepted during major events and sales.

Oh my we are so sorry for our human error, mistakes do happen from time to time.

If you received an incorrect or missing item in your order just pop us an email with your order number, a description of the issue.

We will get back to you promptly, it is possible we may ask for you to send us a photo or two so we can provide you with a solutions ASAP.

If your tracked order hasn't arrived within the estimated time frame (14 business days within Australia and 40 business days for international orders) please contact us with your order number and full name.

We recommend you contact your local postal service ASAP before contacting us to help us provide a solution quicker. 

Occasionally Australia Post or USPS may let a parcel slip through the cracks and the quicker you contact them the quicker they can help us determine if it is lost or delayed. Please pass any information you receive from them onto us.

Your parcel will be delivered to the address specified on your order. We are not responsible for incorrect shipping addresses, so please make sure your have provided us with right address for you.

If you notice an error after you have placed your order, please contact us immediately by email.

If your order has already been shipped with an incorrect address you will need to wait for the order to be returned to us and you will be responsible for the additional shipping charge.

To checkout with Afterpay your order total has to be a minimum of $40AUD.

For Afterpay's full terms of service please visit their official website here .

We are not able to apply the discount code nor can we provide a refund for that discount. Only discounts can be applied during the checkout process using the coupon code box.

Credit Card & PayPaly Payments can only be used for Subscription.

AfterPay is not accepted for subscription orders sorry,

Coupon codes, or any other discount are not accepted with subscriptions.

No other orders can be combined with a Subscription!

Subscription orders are can not be combined with other items, please make two orders.

From your own account page you are in full control on your subscription.

After logging into your account, you can update your shipping address, payment method, adjust your products or cancel your subscriptions.

You can find a link to the subscription management page at the bottom or website, or click here.