Free Shipping Policy

* FREE Standard shipping on Australian orders $150+ before shipping 

FREE SHIPPING CONTAINS THE FOLLOWING TERMS AND CONDITIONS:

  • Our Free Shipping offer is available to standard parcel (not express) for delivery to addresses within Australia.

  • Order subtotal must be equal to or greater than $150.00 AUD before shipping and can not be applied with any other discounts / rewards or promtion.

  • Free Shipping may not be combined with other offers or discounts.

  • The value of Gift Cards and Digital Products are excluded from the $150 minimum towards free shipping.

  • Free shipping is limited to a maximum weight of 3kg, which would be approximately 3 to 5 large items.
    ( For example: a planner or notebook, a sticker book , extension pack or upto 60 single sticker sheets.)

  • Bulk orders with a quantity higher than 3kg in a cart are not eligible for free shipping. 

  • Sale or product exclusions. Sale items are often excluded from promotions as they are already at a reduced price along with bundles & subscriptions.
  • If you return your purchase, then the cost of shipping will be deducted from any refund or credit.

  • Free shipping is delivered by Australia Post, your order is estimated to be delivered within 3 - 12 business days (we are not responsible for shipping delays check Australia Post website for delay updates).

  • Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's free shipping eligibility.

  • Please ensure you delivery address is accurate. If the parcel is undeliverable a calling card will be left with information of how to collect your parcel from your local post office.

  • If the delivery to the post address are unsuccessful or remains uncollected the package will be returned to Planners Avenue. In such cases the customer is liable to the forward shipping cost which will be deducted from the refund.

  • All orders will be dispatched with a tracking number which will be advised in the your shipping email notification.

  • Any order that claims the free shipping discount along with any other discount or promotional offer will be contacted to pay shipping or the order refunded & cancelled.

 

Why isn't my discount code working?

Having difficulty applying the free shipping discount? Here’s what you can do:

Be sure to add the discount code into the discount section of the checkout. If not added here, the discount won't apply.

Check that your item(s) in your cart meets the Terms & Conditions of the promotion. This may include:

  • Minimum spend amount.
  • Sale or product exclusions. Sale items are often excluded from promotions as they are already at a reduced price.
  • Inability to be used in conjunction with other offers.

Double check the promo code’s spelling and expiry date. Our discount codes are case sensitive.

Followed the above instructions and still not working? Get in touch with us with screenshots of your cart and error message. We will do our best to troubleshoot this for you.

 

Last Updated: 25th August 2022

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