when i got my markers they were dry.
Hi there, we're sorry to hear about your experience with our Dual-Tip Colouring Markers. We understand how frustrating it can be to receive a product that is not up to your expectations. Our customer satisfaction is our top priority and we would like to apologize for any inconvenience caused.
In regards to your concern, we have a 30-day return policy for all our products. Please reach out to us via our contact form with your order number and the conerns, we will be more than happy to assist you with a replacement or store credit.
We value your feedback and we will make sure to address this issue with the brand of these Dual Tip markers to make them aware of this quality control concern. Thank you for bringing this to our attention.
Best regards,
Melanie & Paul
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