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Pre-Order Policy


Pre-order products are defined as products that are not currently in stock but are either in production or transit from the manufacture / brand, this means that the stock is not available for immediate shipping.

We offering pre-sale to allow you the opportunity to secure the product, especially for high demand items.

By purchasing products through a Pre-Order, you are securing the product to be shipped to you as soon as it becomes available.

These items will be marked as PRE ORDER, with an estimated date for arrival listed in the item description.

Please note that “pre-order” does NOT imply that you will receive the item earlier than the official release date.

If you have purchased a Pre-Order item(s), you are acknowledging and accepting these conditions and potential delays to delivery.

Some super important information regarding PRE ORDER items:

  • We do not offer returns or exchanges on pre order items.

  • If you purchase an item on pre order, you will still receive a confirmation of your order right away. You will hear from us again when stock arrives as we prepare your order to ship, this is then when we will email shipping confirmation with tracking details for you.

  • You do not need to follow this up, we promise we haven't forgotten you. We will get in touch if the expected date of arrival of your pre ordered item changes.

  • The estimated dates for arrival are approximate only, and are provided to us by a third party, e.g. A distributor, a shipping company or the brand itself.

  • We offer items for pre order - to allow you to secure high demand products. We give the time frames in good faith, but this is outside of our control and sometimes change. If your order is time sensitive we suggest purchasing something in stock and ready to ship.

  • Any estimated arrival dates cannot be guaranteed as many factors outside of our control can effect them. Please rest assured we will ship your PRE ORDER item within 24 hours of receiving it into our warehouse.

  • We are not able to cancel or refund any PRE ORDERS for incorrect estimated dates of arrival outside of our control. We will notify you of any changes, but your order will remain.

  • If you order more than one item, and any one of them is a PRE ORDER, your entire order won't be shipped until everything is in stock. This is important to note. If there are other items you wish to receive right away please place two separate orders, one for the PRE ORDER item and one for the others.